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Getting Started

Getting Started

5

Onboarding for Beginners
My Account
Managing Projects
Glossary
Icon Glossary(Alphabetical order)

Conversation

5

Conversation Answer Suggestions
Conversation Features
Conversations Menu
How to use Chat API
Categorize Conversations

Skills

23

Skills Dashboard
Skill Popup URL
User Targeting for Skills
Skill Editor
Export Variables node

Node

Integrate Node (Basic)
Q&A Node
Assign Value Node
Add Condition Node
Build a Form Node
Contact Agent Node
Jump to Skill Node & Jump Point Node
Observer Node and Observer Skill
Send a Message Node
Send CustomUI Node
Send Email Node
Integrate Node (Advanced)
Assign Value Node – General Operations
Resume Conversation Using Token
Export Variables node

Skill Examples

Connect to Slack Using Integration Node
Skills Editor Tips
Build a Form Node – Zapier Survey Result
Zapier Integration

Miscellaneous

7

Automation 2.0
Capture
Small Talk
Capture – Map & Export

Analytics

Analytics
Analytics from Customer Responses

Customers

Customers

Knowledge Base

26

Knowledge Base
Agent Feedback Affect on Search Result
View and Download Histories
Synonym & Antonym Dictionary
Customer Feedback Affect on Search Results
Auto Hashtags

Q&A

Uploading Q&A
Q&A Configuration
Q&A Auto Generation
Q&A Rating
Q&A Variables
Setting Up Q&A Chat
Multiple Q&A Questions
Q&A Permissions

Documents

Documents
Document Auto Hashtags
Direct Answers from Document Search
Training Document Search
Setting Permissions for Documents (Per document or by folders)

Q&A Candidates

Unanswered Questions
Similar Questions

Source

Connect HTML Documents
Connect Google Drive
Connect Microsoft OneDrive
Connect SharePoint
Connect Confluence

Settings

24

Chat Design Settings
Security Settings
Settings
Agent Settings
Message Settings

General

Natural Language Input Setting
Android SDK Integration
General Settings

Variables

Assign Variables to Variables
List variables & File variables
SDK Variables (System Variables)
String Validation
Variables
Manage Blacklisted Customers

Integration

Slack Integration
Azure Integration
BambooHR Integration
Facebook Messenger Integration
JavaScript SDK Integration
Microsoft Teams Integration
Microsoft Active Directory Integration
LINE WORKS Integration
LINE Messenger Integration
iOS SDK Integration

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