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4

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Icon Glossary(Alphabetical order)

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5

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Skills

23

Skills Dashboard
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Export Variables node

Node

Integrate Node (Basic)
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Add Condition Node
Build a Form Node
Contact Agent Node
Jump to Skill Node & Jump Point Node
Observer Node and Observer Skill
Send a Message Node
Send CustomUI Node
Send Email Node
Integrate Node (Advanced)
Assign Value Node – General Operations
Resume Conversation Using Token
Export Variables node

Skill Examples

Connect to Slack Using Integration Node
Skills Editor Tips
Build a Form Node – Zapier Survey Result
Zapier Integration

Miscellaneous

7

Automation 2.0
Capture
Small Talk
Capture – Map & Export

Analytics

Analytics
Analytics from Customer Responses

Customers

Customers

Knowledge Base

26

Knowledge Base
Agent Feedback Affect on Search Result
View and Download Histories
Synonym & Antonym Dictionary
Customer Feedback Affect on Search Results
Auto Hashtags

Q&A

Uploading Q&A
Q&A Configuration
Q&A Auto Generation
Q&A Rating
Q&A Variables
Setting Up Q&A Chat
Multiple Q&A Questions
Q&A Permissions

Documents

Documents
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Direct Answers from Document Search
Training Document Search
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Q&A Candidates

Unanswered Questions
Similar Questions

Source

Connect HTML Documents
Connect Google Drive
Connect Microsoft OneDrive
Connect SharePoint
Connect Confluence

Settings

24

Chat Design Settings
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Assign Variables to Variables
List variables & File variables
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String Validation
Variables
Manage Blacklisted Customers

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Slack Integration
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BambooHR Integration
Facebook Messenger Integration
JavaScript SDK Integration
Microsoft Teams Integration
Microsoft Active Directory Integration
LINE WORKS Integration
LINE Messenger Integration
iOS SDK Integration

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