This is a guide that summarizes the error codes that can occur while using the Alli system and the corresponding actions to take. Errors are largely divided into two types: those that the member (the person uploading the document) can resolve themselves, and internal system errors that require help from an Alli account manager. Please refer to the table below and take the appropriate action for your situation.
Actions for Members (Errors that members can resolve themselves)
| Error Code | Description | Solution | Remarks |
|---|---|---|---|
| DOCUMENT_BROKEN | File is corrupted | Upload another copy. | |
| DOCUMENT_EMPTY | File has no content | Upload a file that has content. | |
| DOCUMENT_ENCRYPTED | File is encrypted | Remove encryption and upload again. | |
| PDF_ERROR | PDF page processing error | Repair the PDF file and try again. | (If the problem still occurs after retrying, please inquire) |
| HTML_PAGE_FORBIDDEN | No permission to access webpage | The server cannot access the URL. | |
| HTML_PAGE_NOT_FOUND | Webpage cannot be found | Check if the URL is correct. | |
| HTML_PAGE_UNAVAILABLE | Webpage server error | Check if the URL is correct. | |
| HTML_CONTENT_TYPE_NOT_SUPPORTED | Unsupported HTML type | Check the content format of the URL. |
Actions for Account Managers (Errors due to internal Alli system problems that members cannot resolve and require assistance from an account manager)
| Error Code | Description |
|---|---|
| OCR_ERROR | Internal server OCR service error |
| NETWORK_ERROR | Internal server network error |
| LLM_ERROR | Internal server AI service error |
| INTERNAL_ERROR | Unknown internal error |
When making an inquiry, please include the following information:
- Error code (e.g., 701) number
- Time of occurrence
- The relevant file
