Alli’s AI understands natural language and can search for the most relevant Q&A from your database even when the question doesn’t have any matching keywords. In addition to this, you can add multiple questions to each Q&A to increase the accuracy of the AI even more.
From the Q&A tab
Go to Knowledge Base > Q&A. Either you start by using the ADD Q&A button to create a new Q&A or by editing an existing one. By default, you’ll see the Q&A editor on screen. Click on the ADD button if you wish to create a new Q&A.
Using this feature, you can add maximum 50 questions per Q&A. Once you have added all the questions, click SUBMIT to save.
You can also choose to add multiple questions at once by uploading a Q&A. Simply add the ‘Similar Questions’ column in the file and add the questions, separated by a line break.
From CANDIDATES tab
Under the CANDIDATES tab you can find similar unanswered questions that are grouped, possibly, with an answer automatically found from the documents you uploaded under the DOCUMENTS tab.
Click on the ‘+’ button to add the candidate to the Q&A. You can then edit all the candidate questions. Click on SUBMIT when you’re done editing.
That wasn’t too difficult, was it?