Similar Questions

There are many ways to phrase the same question – you can now see a list of suggested questions proposed from your customer chat history and add them to your Q&A Knowledge Base.  

Alli AnswerBot can try to automatically answer questions that are similar to those in your Q&A Knowledge Base.  If the query does not correspond exactly to what is currently in the QA Knowledge Base – the question will be recorded in the Q&A candidates section of the knowledge base as possible Similar Questions.  These can then be reviewed and added to your Q&A Knowledge Base.

Navigation: Knowledge Base > Q&A Candidates > Similar Question

New question asked in chat
Questions shows up on the Similar Question tab

Select the question(s) that you would like to add then click the ‘+’

This will take you to an edit screen which allows you to make any changes to the Q&A pair before submitting.  This new way to phrase the question now shows up in your Q&A database.

All approved questions can be found in your Q&A Knowledge Base.